IN his continuing search for the more weird,
wacky and wondrous in the world of travel, Get Up & Go contributor David Ellis says United Airlines,
America’s second largest carrier, is licking its wounds after accidentally
giving away hundreds – or possibly even more – air tickets by mistake last
Thursday. Ouch!
Social media went into overdrive when
intending passengers booking flights online discovered they were being charged
$0 for their journeys, paying only US$2.50 to $10 for airport Security Fees.
One man snapped up six tickets to take his
family from Chicago to Los Angeles for the weekend, paying just $60 in fees and
no $2,400 airfare, a New Yorker booked a weekend away in Honolulu for the $10
in Security Fees and no regular $689 fare for the 8000km flight, and a
quick-acting Houston woman a mere $5 Fees for a return ticket at Christmas to
see her parents 2000km away in Washington DC – something that would normally
have cost her close to $500.
United won’t say how many tickets it gave
away in the 15 minutes before it discovered Thursday’s error, which it said was
a human mistake during loading of fares into its computer system.
And in an unusual gesture of goodwill, rather
than challenge those still holding tickets, the airline announced it would
honour all tickets bought during the hiccup – irrespective of whether for
travel in the short term, or for months down the track.

No comments:
Post a Comment